Social Media Community Guidelines

The Dons NY Pizza social media pages are community forums for our customers to share their experiences with us. We encourage conversations regarding our food, atmosphere, customer service and employees that you love, things happening in the community, as well as any great stories that you have from visiting our restaurants.  We welcome you and are excited that you have joined us online!

Purpose of Dons NY Pizza  Social Media Pages

• Dons NY Pizza  can be found beyond its brick-and-mortar stores on Facebook, Twitter, and Instagram.
• Being family owned and operated Dons NY Pizza  wants to continue any conversations possible with our customers through our online channels.

House Rules

• Conversation and interaction are encouraged, however:
  • Any abusive, off-topic, fraudulent or offensive comments or language will not be tolerated and will immediately be removed.
  • Comments, photos, videos, and links posted that are reviewed as spam, in violation of intellectual property or inappropriate in nature will be removed.
  • People who are continually detrimental to others’ enjoyment of this page risk being permanently removed as fans.
• We will respond to any customer services questions on our social media pages within 24-48 hours.
  • However, customer service questions are encouraged to be directed to social@donsnypizza.com.
• In addition to the rights you grant to social media sites that you sign up for, by posting on Dons NY Pizza  social media pages, tagging us or using the hashtags #DNYP or #DonsNYpizza you grant us the permission to share your photos and comments on any of our online website and social networking platforms including but not limited to Facebook, Twitter, Instagram, and/or https://www.donsnypizza.com/category/legal/ in conjunction with other materials of Dons NY Pizza  sole choosing, without prior notice to you and the photo/comment may not be attributed to you. This includes email marketing and text messaging.

Official social media accounts for Dons NY Pizza  include:

Dons NY Pizza  Employees

• The official Dons NY Pizza  social media team, corporate management or store management should be the only persons responding to customer inquiries or criticism.
• To avoid confusion, please do not respond directly to any customer inquiries that require an official company response. If you notice something that may need attention, please send the content in question to social@donsnypizza.com.
• Social media pages and email accounts are not permitted to be created by an employee without the approval of the official social media team. This helps keep content regarding the Dons NY Pizza  brand in a central location for the best experience for the customers.
• For both Dons NY Pizza  and Non-Dons NY Pizza  Hosted Sites
  • While we encourage Dons NY Pizza  employees to join our social media communities and interact with our pages, we encourage you to direct any complaints or concerns about your job or working environment to your store management team.